Which team are you in?

What type of enquiry was this?

How did the call come in?

Roughly how long was the call?

How clear was the caller about what they needed?

Think about the start of the call — did they know what they were asking for?

Were you able to resolve their enquiry?

Did the caller seem satisfied by the end?

How confident did you feel handling this call?

There's no right answer — we're trying to understand where people feel comfortable and where extra support might help.

Did you feel the call had a clear, proper ending?

For example, summarising what was discussed, confirming next steps, or a warm close.

Would you describe this call as difficult?

What made the call difficult?

Select all that apply.

Would you want coaching or support on this type of call?

Anything else you'd like to share about this call?

Optional — but even a sentence or two helps us understand what's really going on. What went well, what was frustrating, what you wish was different.